AB1609California2025 sessionEngrossed

Customer service chatbots.

Plain-language summary

Regulates customer service chatbots in California by adding a new chapter to the Business and Professions Code governing AI-powered automated customer service systems. The bill imposes disclosure and operational requirements on businesses that deploy chatbots to interact with consumers. It ensures customers are informed when they are communicating with an automated system rather than a human.

Summary generated by AI from the official bill text — may contain errors.

History

Jan 20, 2026

ARead first time. To print.

Jan 21, 2026

AFrom printer. May be heard in committee February 20.

Mar 19, 2026

AReferred to Coms. on P. & C.P. and JUD.

Mar 19, 2026

AFrom committee chair, with author's amendments: Amend, and re-refer to Com. on P. & C.P. Read second time and amended.

Mar 23, 2026

ARe-referred to Com. on P. & C.P.

Mar 31, 2026

AIn committee: Hearing postponed by committee.

Apr 14, 2026

AFrom committee chair, with author's amendments: Amend, and re-refer to Com. on P. & C.P. Read second time and amended.

Apr 15, 2026

ARe-referred to Com. on P. & C.P.

Apr 16, 2026

AFrom committee: Do pass and re-refer to Com. on JUD. (Ayes 9. Noes 4.) (April 16). Re-referred to Com. on JUD.

Apr 22, 2026

AFrom committee: Do pass and re-refer to Com. on APPR. (Ayes 9. Noes 3.) (April 21). Re-referred to Com. on APPR.

May 6, 2026

AIn committee: Set, first hearing. Referred to APPR. suspense file.

May 14, 2026

AFrom committee: Do pass. (Ayes 11. Noes 4.) (May 14).

May 18, 2026

ARead second time. Ordered to third reading.

May 27, 2026

ARead third time. Passed. Ordered to the Senate. (Ayes 56. Noes 16.)

May 28, 2026

SIn Senate. Read first time. To Com. on RLS. for assignment.

Jun 10, 2026

SReferred to Coms. on P., D.T., & C.P. and JUD.

Jun 10, 2026

SFrom committee chair, with author's amendments: Amend, and re-refer to committee. Read second time, amended, and re-referred to Com. on P., D.T., & C.P.

Jun 23, 2026

SFrom committee: Do pass and re-refer to Com. on JUD. (Ayes 7. Noes 0.) (June 22). Re-referred to Com. on JUD.

Jun 25, 2026

SFrom committee chair, with author's amendments: Amend, and re-refer to committee. Read second time, amended, and re-referred to Com. on JUD.

Jul 1, 2026

SFrom committee: Do pass and re-refer to Com. on APPR. (Ayes 11. Noes 1.) (June 30). Re-referred to Com. on APPR.

Progress

Introduced

EngrossedMay 27, 2026

Enrolled

Passed

Signed into law